For all clients travelling to the salon during December, we ask for everyone to allow extra time getting to us. The car park and traffic around the Chase can often get quite crazy!

As our stylists are all running on fully booked columns, unfortunately if one client runs late, it will impact the rest of their day. We encourage clients to arrive at the salon ten minutes prior to the appointment to enjoy refreshments with us and have the full Luxe experience.

Other things we ask clients to keep in mind:

  • Phone ahead if you are running late! 
    -Letting the salon know if you are running late will give your stylist the chance to shift things around if need be.
  • Make sure you say what you like/dislike
    -Describe what you like and don’t like about your current hair and what you want to achieve.
  • Let the stylist know if you want something changed as we will have limited availabilities to adjust what you may not like
    -Fringe not short enough? Want more layers? Don’t be afraid to let the stylist know.
  • Don’t feel like you have to chat if you don’t want to
    -Of course having a chin wag is always welcome, however having your hair is also a great time to relax so don’t feel like you have to make small talk. 

Whilst Christmas is a crazy time in the salon, it is also our favourite time of the year and look forward to celebrating the festive season with our clients.