Absolutely we do! We understand that sometimes being honest with your stylist is not always a comfortable process, however, please know that our team love what they do – and if you are not happy, they aren’t happy!
Each stylist that has been chosen to work at LUXE Concept Salon does this job because of how passionate they are about the work that they do. We will 100% guarantee any colour that was agreed upon during the consultation. Sometimes colours don’t take, or toners rinse out for various reasons that are specific to your hair, or you hair has even gone brassy after a few washes – all of which can be easily rectified, and we want to know about it, so that we can do our best to assist you.
We encourage our clients to remember that we are working with hair, chemicals, and many external factors that can influence colour. Given this variety, we cannot always predict the way a colour will turn out 100% of the time, and in order to achieve our desired goal, we may need to make adjustments to your formula.
No client should feel the need to leave the salon disappointed, or be too shy to say something – we will always accept your constructive feedback gracefully and with appreciation, as this is seen as an opportunity to improve our work. We ask that you give us the opportunity to rebook you to rectify the issue within two weeks. We also ask that if you have booked in with a particular level of lightness in mind, and the stylist has only committed to achieving a certain level due to certain conditions (such hair safety), we do not class this as fault. You will be given the option to proceed on the day or cancel your booking if you prefer that stay your current colour.
Please discuss your concerns & questions with your stylist at the time of consultation, and any home hair care products that you are currently using. Any products containing sulphates and silicones will void your hair colour warranty once we have finished your service – as they will simply wash out the colour in a much shorter amount of time, or prevent any hair colour from being penetrated & taking to your hair. In order to minimise the risk of this, the stylists at LUXE Concept Salon are well equipped to make suggestions about how to best maintain your colour at home.