Skip to main content

Luxe Concept Salon Pre-Arrival Procedures

Luxe Concept Salon Pre-Arrival Procedures

Luxe Concept Salon is looking forward to seeing you for your appointment tomorrow!

To ensure the smooth running of the salon as we approach our busiest time of the year, we kindly ask all clients to follow our current procedures.

  • Please arrive 5 minutes before your appointment is due to start – Please ensure you arrive 5 minutes early to your appointment. Unfortunately, if any client is running more than 15 minutes late we will be unable to keep their appointment and a cancellation fee will apply.
  • Ensure to allow adequate time for the Chatswood Chase Car Park – As the Centre becomes busier leading into Christmas, it may take a little longer for you to find a car park than usual. Please factor this in to your travel time to ensure the smooth running of our busy Stylists day.
  • Please confirm your appointment – If you have not yet replied to the confirmation message that was sent to you, please do so now. All unconfirmed appointments will unfortunately be cancelled at close of business on the day before we are due to see you.
  • Can’t make your appointment? Please be aware of our 24-hour cancellation policy
    We kindly ask all clients to be respectful of our stylists time. If you are unable to make your appointment, please give us as much notice as possible. Luxe Concept Salon requires 24 hours cancellation for all appointments. If you cancel within 24 hours, you will be required to pay a 50% cancellation fee. If you fail to turn up for your appointment, we will not make a future appointment without the 50% cancellation fee.
  • Wanting to change the Services you are booked in for? Please let us know upon reading this message. For example, if you are booked in for a Colour and Cut and don’t think you need the Cut service, we kindly ask you to inform us immediately to free up the appointment time. This will ensure we can accomodate our cancellation lists and Stylists are able to work productively as possible.

We look forward to having you in our salon tomorrow and welcome you back to Luxe!

Latest Blogs, Articles & Resources

Autumn Hair Colour Packages
27 March 2025
This season, we are launching our exclusive Autumn Hair Colour Packages, designed in collaboration with the new Davines colour range, The Present Time. These curated services highlight the versatility and richness of the Davines system, giving you a seamless way to experiment with dimensional blondes, soft glosses, or natural grey transitions—all while maintaining your hair’s […]
14 October 2024
For all clients travelling to the salon over the next couple of months, we ask for everyone to allow extra time getting to us. The car park and traffic around the Chase can often get quite crazy, especially with the limited parking options in Chatswood Chase.

Ready for a new look?

A five star salon experience

Indulge yourself and your hair with people who are passionate about making you look great and feel fantastic.
Star Rating from Andrew Brewer
26 June 2025
Another great visit with Reuben and the team. Always a pleasure to be there with the friendly and professional team, for a haircut and chat. On time, great facilities and above all they know what they are doing👌
Star Rating from Jill Williams
26 June 2025
I have been a customer at Luxe Concept Salon for a number of years. I have always been greeted and assisted by friendly professional people. Andrew is my hair stylist and is very skilled, personable with great natural ability in his work.
Star Rating from Sharon Carpenter
20 June 2025
Thank you Caitlin for doing a wonderful job for my first ever nanoplasty, so good!
Star Rating from Charmaine Lubbe
19 June 2025
Patrick is fantastic. The whole team are lovely. And my hair always looks great. Thank you!
Star Rating from Gina Page
19 June 2025
Alina is a fantastic hairdresser, a really lovely girl and I have lots of compliments on my hair after seeing her. She does a beautiful colour, cut and style - thoroughly recommend her.
Star Rating from Rebecca Jones
15 June 2025
Jess did an absolutely stunning job of my cut c and colour thrilled with the result abd her attention to detail.
Star Rating from Irina McGuinn
11 June 2025
It was my first time at the salon for a haircut. I liked Nas - my hairstylist, who was very attentive to my thin hair needs, trimmed and styled the hair gently by offering an extra treatment for my dry scalp and organic products to look after to purchase. She’s definitely an experienced hair specialist. I’ll be back for one of the color treatments later. Thank you!
Star Rating from Jeanette Percival
9 March 2025
I do absolutely love my visits to Luxe seeing all the gorgeous girls and guys. Sadly I am unable to visit anywhere near the number of times previously, as I have moved to far north QLD 😔 I especially look forward to Erin, she is the GIRL! Such a talented hair dresser in all aspects of hairdressing. As long as Erin looks after me I will travel down from far north QLD just for her to work her magi…
Star Rating from Moira Elliott
24 March 2025
This is the friendliest salon I have ever been to! Love going there and LOVE what they do to my hair.