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Do I need to come into the salon for a consultation prior to my booking?

We strongly advise all clients to book in for a consultation prior to the actual colour appointment. This complimentary service (15-20 minutes) allows our stylists to assess your hair condition and any possible colour build-up, as well as approximate the time and services required, and give you a more precise and personalised quote.

We do understand that many of our clients travel long distances to come visit us, and it is not always ideal to come for the shorter consultation appointment. We encourage our clients to email us images to our salon email ([email protected]) or privately message our Facebook page. Within this email, we ask that you include your present colour, an accurate and honest colour history, current condition, and a few goal colour choices. This will allow us to get a better understanding of what you would like to try and achieve, and we can allocate the appropriate appointment time.

If we have not seen your hair in person (i.e. through a consultation), we are only able to off a price guide, which will be followed with a more approximate quote prior to the commencement of any services on the day of your booking. If we have not assessed your hair prior to the date of your booking and find that you need a major colour correction or that your hair is too damaged, LUXE Concept Salon reserves the right to not perform any services on the day, and to rebook your appointment where we have a more appropriate amount of time.

Our stylists can only makeover your hair and do their best work if there is enough time allocated, and your hair can handle any kind of chemical service – we prefer not to compromise the integrity of your hair. Sometimes, images used for inspiration are deceiving, and a three (3) hour booking may actually end up being a six (6) hour booking. Our team has been instructed not to begin a service they cannot finish, would have to rush, or produce a result with which you will not be happy. Appointments like this will always end in disappointment, so rather than let you leave unhappy & disappointed, we will rebook for a more appropriate time where we can give you the service you deserve.

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  • Mira Hamdan

    Star Rating from Mira Hamdan
    10 February 2025
    Very friendly staff :) pleased w my purchase ☺️
  • Rebecca

    Star Rating from Rebecca
    1 February 2025
    I had the pleasure of visiting Luxe Salon for the first time today, and I was truly impressed. From the moment I walked in, the staff were not only friendly but also incredibly professional, making me feel welcome and well taken care of. Jess, in particular, is a master with colour—she transformed my hair, and I couldn't be happier with the results. I highly recommend Luxe Salon for all of your...
  • J N

    Star Rating from J N
    11 January 2025
    Such a great experience from start to finish. I happened to book Luxe Salon based on “best nanoplasty treatment salon” and let me tell you - it was perfect. Kristie was my hair dresser and she was so great. She took her time and ensured everything was done with care and as best it can be. I did the Nanoplasty treatment on my hair as it’s always been curly and this was the best thing I’ve ever d...
  • A

    Star Rating from A
    20 December 2024
    Recently had my hair styled and coloured by Patrick. He really took the time to listen to me and understand what I wanted. He also had great suggestions for style and colour. I'm so happy with the outcome.
  • Jade Loyzaga

    Star Rating from Jade Loyzaga
    4 December 2024
    Love coming to luxe and leaving with my hair perfectly styled, straightened coloured the works. I’m probably the worst because I never know what I want but am so well looked after by Laura.
  • Fran Burge

    Star Rating from Fran Burge
    4 December 2024
    Laura has been coloring my hair for a year now. I’m consistently pleased with the result. The fact I keep returning speaks volumes as I’m not generally loyal to any one hairdresser. Laura is a talented colorist and a really lovely person.
  • Candice Cooper

    Star Rating from Candice Cooper
    28 November 2024
    Have had my hair done by Laura for the last 5 years. She is AMAZING! Wouldn’t trust anyone else for colour and cuts. Impressed every time!
  • shya castillo

    Star Rating from shya castillo
    8 November 2024
    I went to Luxe for the first time today and was really impressed with the quality of service. I had a nanoplasty treatment with Brea and the level of care and attention to detail was absolutely fantastic. Highly recommend!
  • Chaka K

    Star Rating from Chaka K
    8 November 2024
    Laura is the most amazing colourist and hairdresser I’ve ever met. She is professional, fun and has a talent for hair that is unmatched. I highly recommend seeing her not just for colour but for the best cut, head massage, laugh and conversation you’ll ever have! I don’t know what I’d ever do if she moves but I’m concerned 😱
  • Veronica

    Star Rating from Veronica
    20 September 2024
    Erin is the best! She’s colour pro and I wouldn’t trust anyone else. Being Asian, I have very dark hair and getting the right tone of blonde highlights is not an easy task but Erin gets me!
  • Sonja Herzog

    Star Rating from Sonja Herzog
    13 September 2024
    Karla is amazing at what she does! I first saw her at the start of the year and for balayage and the colour was amazing! I’ve been seeing her ever since and she always keeps my hair looking amazing and healthy 🤗🤗