Do I need to come into the salon for a consultation prior to my booking?

We strongly advise all clients to book in for a consultation prior to the actual colour appointment. This complimentary service (15-20 minutes) allows our stylists to assess your hair condition and any possible colour build-up, as well as approximate the time and services required, and give you a more precise and personalised quote.

We do understand that many of our clients travel long distances to come visit us, and it is not always ideal to come for the shorter consultation appointment. We encourage our clients to email us images to our salon email ([email protected]) or privately message our Facebook page. Within this email, we ask that you include your present colour, an accurate and honest colour history, current condition, and a few goal colour choices. This will allow us to get a better understanding of what you would like to try and achieve, and we can allocate the appropriate appointment time.

If we have not seen your hair in person (i.e. through a consultation), we are only able to off a price guide, which will be followed with a more approximate quote prior to the commencement of any services on the day of your booking. If we have not assessed your hair prior to the date of your booking and find that you need a major colour correction or that your hair is too damaged, LUXE Concept Salon reserves the right to not perform any services on the day, and to rebook your appointment where we have a more appropriate amount of time.

Our stylists can only makeover your hair and do their best work if there is enough time allocated, and your hair can handle any kind of chemical service – we prefer not to compromise the integrity of your hair. Sometimes, images used for inspiration are deceiving, and a three (3) hour booking may actually end up being a six (6) hour booking. Our team has been instructed not to begin a service they cannot finish, would have to rush, or produce a result with which you will not be happy. Appointments like this will always end in disappointment, so rather than let you leave unhappy & disappointed, we will rebook for a more appropriate time where we can give you the service you deserve.