Do I need to confirm my appointment?

Please! All of our bookings need to be confirmed the day prior to your service. As part of the LUXE Concept Salon experience, we send out a text message 48-hours prior to your appointment – and we ask that you simply respond with a Y (to indicate confirmation of attendance) or N (to indicate cancellation). Alternatively, you can call the salon on (02) 9412 1244 to confirm or reschedule your appointment.

Any bookings that are left unconfirmed will be followed up by our Front Desk staff as a reminder to confirm your appointment. If we are unable to get a hold of you following several contact attempts, LUXE Concept Salon reserves the right to offer your appointment time to others on our wait list.

As you can imagine, our booking times are longer due to the care and precision involved in our work, and our stylists can only fit a limited amount of clients in one day – and this leaves us with a long wait list. Any client that does not show up for a booking without any correspondence may be asked to prepay for future services.