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Does LUXE Concept Salon guarantee our work?

Absolutely we do! We understand that sometimes being honest with your stylist is not always a comfortable process, however, please know that our team love what they do – and if you are not happy, they aren’t happy!

Each stylist that has been chosen to work at LUXE Concept Salon does this job because of how passionate they are about the work that they do. We will 100% guarantee any colour that was agreed upon during the consultation. Sometimes colours don’t take, or toners rinse out for various reasons that are specific to your hair, or you hair has even gone brassy after a few washes – all of which can be easily rectified, and we want to know about it, so that we can do our best to assist you.

We encourage our clients to remember that we are working with hair, chemicals, and many external factors that can influence colour. Given this variety, we cannot always predict the way a colour will turn out 100% of the time, and in order to achieve our desired goal, we may need to make adjustments to your formula.

No client should feel the need to leave the salon disappointed, or be too shy to say something – we will always accept your constructive feedback gracefully and with appreciation, as this is seen as an opportunity to improve our work. We ask that you give us the opportunity to rebook you to rectify the issue within two weeks. We also ask that if you have booked in with a particular level of lightness in mind, and the stylist has only committed to achieving a certain level due to certain conditions (such hair safety), we do not class this as fault. You will be given the option to proceed on the day or cancel your booking if you prefer that stay your current colour.

Please discuss your concerns & questions with your stylist at the time of consultation, and any home hair care products that you are currently using. Any products containing sulphates and silicones will void your hair colour warranty once we have finished your service – as they will simply wash out the colour in a much shorter amount of time, or prevent any hair colour from being penetrated & taking to your hair. In order to minimise the risk of this, the stylists at LUXE Concept Salon are well equipped to make suggestions about how to best maintain your colour at home.

Ready for a new look?

A five star salon experience

Indulge yourself and your hair with people who are passionate about making you look great and feel fantastic.
  • Mira Hamdan

    Star Rating from Mira Hamdan
    10 February 2025
    Very friendly staff :) pleased w my purchase ☺️
  • Rebecca

    Star Rating from Rebecca
    1 February 2025
    I had the pleasure of visiting Luxe Salon for the first time today, and I was truly impressed. From the moment I walked in, the staff were not only friendly but also incredibly professional, making me feel welcome and well taken care of. Jess, in particular, is a master with colour—she transformed my hair, and I couldn't be happier with the results. I highly recommend Luxe Salon for all of your...
  • J N

    Star Rating from J N
    11 January 2025
    Such a great experience from start to finish. I happened to book Luxe Salon based on “best nanoplasty treatment salon” and let me tell you - it was perfect. Kristie was my hair dresser and she was so great. She took her time and ensured everything was done with care and as best it can be. I did the Nanoplasty treatment on my hair as it’s always been curly and this was the best thing I’ve ever d...
  • A

    Star Rating from A
    20 December 2024
    Recently had my hair styled and coloured by Patrick. He really took the time to listen to me and understand what I wanted. He also had great suggestions for style and colour. I'm so happy with the outcome.
  • Jade Loyzaga

    Star Rating from Jade Loyzaga
    4 December 2024
    Love coming to luxe and leaving with my hair perfectly styled, straightened coloured the works. I’m probably the worst because I never know what I want but am so well looked after by Laura.
  • Fran Burge

    Star Rating from Fran Burge
    4 December 2024
    Laura has been coloring my hair for a year now. I’m consistently pleased with the result. The fact I keep returning speaks volumes as I’m not generally loyal to any one hairdresser. Laura is a talented colorist and a really lovely person.
  • Candice Cooper

    Star Rating from Candice Cooper
    28 November 2024
    Have had my hair done by Laura for the last 5 years. She is AMAZING! Wouldn’t trust anyone else for colour and cuts. Impressed every time!
  • shya castillo

    Star Rating from shya castillo
    8 November 2024
    I went to Luxe for the first time today and was really impressed with the quality of service. I had a nanoplasty treatment with Brea and the level of care and attention to detail was absolutely fantastic. Highly recommend!
  • Chaka K

    Star Rating from Chaka K
    8 November 2024
    Laura is the most amazing colourist and hairdresser I’ve ever met. She is professional, fun and has a talent for hair that is unmatched. I highly recommend seeing her not just for colour but for the best cut, head massage, laugh and conversation you’ll ever have! I don’t know what I’d ever do if she moves but I’m concerned 😱
  • Veronica

    Star Rating from Veronica
    20 September 2024
    Erin is the best! She’s colour pro and I wouldn’t trust anyone else. Being Asian, I have very dark hair and getting the right tone of blonde highlights is not an easy task but Erin gets me!
  • Sonja Herzog

    Star Rating from Sonja Herzog
    13 September 2024
    Karla is amazing at what she does! I first saw her at the start of the year and for balayage and the colour was amazing! I’ve been seeing her ever since and she always keeps my hair looking amazing and healthy 🤗🤗