Blonde Transformative Package

Check out our hair stylist’s profiles here. Our team have been trained by the best, and are all very capable of any services. Whilst you are a client of LUXE Concept Salon, there is more to a stylist than just their work, and we understand that sometimes, it is about the right fit!

Once you find the right stylist, this relationship becomes a beautiful friendship. All of our team have their unique personalities – some bright & bubbly, cheeky, quirky, shy, easy-going and sweet.

If you have a preference for a personality type, please let us know at the time of booking – our Front Desk staff are well equipped to make recommendations on who they believe will be a good fit. If you met with a team member and you didn’t quite “click” – next time we can book you with another stylist, there are no hard feelings!

The typical colour booking at LUXE is for approximately three (3) hours. This appointment time allows for a consultation, colour application, toning & styling. We allow for this period of time, as much of the colour work we do is creative, and takes time to apply.

Our stylists prefer to have longer bookings as it allows them enough time with you as a client, to do any additional work that may be required or to accommodate any changes from the original appointment plan.

Please bear in mind that any major colour changes (dark to light, or colour corrective appointments) usually require more time. In these instances, we strongly urge our clients to make appointments on days where they can be flexible, as they will be with us at the salon for the whole day.

We strongly advise all clients to book in for a consultation prior to the actual colour appointment. This complimentary service (15-20 minutes) allows our stylists to assess your hair condition and any possible colour build-up, as well as approximate the time and services required, and give you a more precise and personalised quote.

We do understand that many of our clients travel long distances to come visit us, and it is not always ideal to come for the shorter consultation appointment. We encourage our clients to email us images to our salon email ([email protected]) or privately message our Facebook page. Within this email, we ask that you include your present colour, an accurate and honest colour history, current condition, and a few goal colour choices. This will allow us to get a better understanding of what you would like to try and achieve, and we can allocate the appropriate appointment time.

If we have not seen your hair in person (i.e. through a consultation), we are only able to off a price guide, which will be followed with a more approximate quote prior to the commencement of any services on the day of your booking. If we have not assessed your hair prior to the date of your booking and find that you need a major colour correction or that your hair is too damaged, LUXE Concept Salon reserves the right to not perform any services on the day, and to rebook your appointment where we have a more appropriate amount of time.

Our stylists can only makeover your hair and do their best work if there is enough time allocated, and your hair can handle any kind of chemical service – we prefer not to compromise the integrity of your hair. Sometimes, images used for inspiration are deceiving, and a three (3) hour booking may actually end up being a six (6) hour booking. Our team has been instructed not to begin a service they cannot finish, would have to rush, or produce a result with which you will not be happy. Appointments like this will always end in disappointment, so rather than let you leave unhappy & disappointed, we will rebook for a more appropriate time where we can give you the service you deserve.

Absolutely we do! We understand that sometimes being honest with your stylist is not always a comfortable process, however, please know that our team love what they do – and if you are not happy, they aren’t happy!

Each stylist that has been chosen to work at LUXE Concept Salon does this job because of how passionate they are about the work that they do. We will 100% guarantee any colour that was agreed upon during the consultation. Sometimes colours don’t take, or toners rinse out for various reasons that are specific to your hair, or you hair has even gone brassy after a few washes – all of which can be easily rectified, and we want to know about it, so that we can do our best to assist you.

We encourage our clients to remember that we are working with hair, chemicals, and many external factors that can influence colour. Given this variety, we cannot always predict the way a colour will turn out 100% of the time, and in order to achieve our desired goal, we may need to make adjustments to your formula.

No client should feel the need to leave the salon disappointed, or be too shy to say something – we will always accept your constructive feedback gracefully and with appreciation, as this is seen as an opportunity to improve our work. We ask that you give us the opportunity to rebook you to rectify the issue within two weeks. We also ask that if you have booked in with a particular level of lightness in mind, and the stylist has only committed to achieving a certain level due to certain conditions (such hair safety), we do not class this as fault. You will be given the option to proceed on the day or cancel your booking if you prefer that stay your current colour.

Please discuss your concerns & questions with your stylist at the time of consultation, and any home hair care products that you are currently using. Any products containing sulphates and silicones will void your hair colour warranty once we have finished your service – as they will simply wash out the colour in a much shorter amount of time, or prevent any hair colour from being penetrated & taking to your hair. In order to minimise the risk of this, the stylists at LUXE Concept Salon are well equipped to make suggestions about how to best maintain your colour at home.

At LUXE Concept Salon, we require a booking fee from $50.00 to $100.00 to secure longer appointments such as those for colour work or colour correction services.

As the length of some of these specialist appointments is so long, and due to the nature of the work, we need to ensure clients are serious about our time. No-Show appointments are costly for the salon, and as our stylists work on commission when clients do not show up, the stylists do not get paid.

Any No-Show appointment will be asked to pay for any other services booked in full prior to their booking should they wish to return to the salon.