Balayage & Foilage

We strongly advise all clients to book in for a consultation prior to the actual colour appointment. This complimentary service (15-20 minutes) allows our stylists to assess your hair condition and any possible colour build-up, as well as approximate the time and services required, and give you a more precise and personalised quote.

We do understand that many of our clients travel long distances to come visit us, and it is not always ideal to come for the shorter consultation appointment. We encourage our clients to email us images to our salon email ([email protected]) or privately message our Facebook page. Within this email, we ask that you include your present colour, an accurate and honest colour history, current condition, and a few goal colour choices. This will allow us to get a better understanding of what you would like to try and achieve, and we can allocate the appropriate appointment time.

If we have not seen your hair in person (i.e. through a consultation), we are only able to off a price guide, which will be followed with a more approximate quote prior to the commencement of any services on the day of your booking. If we have not assessed your hair prior to the date of your booking and find that you need a major colour correction or that your hair is too damaged, LUXE Concept Salon reserves the right to not perform any services on the day, and to rebook your appointment where we have a more appropriate amount of time.

Our stylists can only makeover your hair and do their best work if there is enough time allocated, and your hair can handle any kind of chemical service – we prefer not to compromise the integrity of your hair. Sometimes, images used for inspiration are deceiving, and a three (3) hour booking may actually end up being a six (6) hour booking. Our team has been instructed not to begin a service they cannot finish, would have to rush, or produce a result with which you will not be happy. Appointments like this will always end in disappointment, so rather than let you leave unhappy & disappointed, we will rebook for a more appropriate time where we can give you the service you deserve.

Colour build-up refers to any type of colour that has been applied to your hair at any stage. Unless your hair is 100% grown out, you will most likely have old colour remaining on your hair – even if the last colour was applied some time ago.

Colour build-up and the past colour history of your hair will affect the type of result that you would like to achieve now. In some instances, we have found that colour build-up can lead to overlapping, banding, patchiness and colour that is near impossible to remove.

Many clients who have had past colour work done & colour build-up ask us if they can achieve blonde or certain levels of lightness. Once you have colour build-up in your hair, it can take a long time to remove – especially dark tones. Usually, during the lightening process, you will see red, copper, orange, brass and then blonde. In some instances, it can take around a year to completely achieve your desired colour, and it all depends on how easily prior colour can be removed.

We usually get a good indication following the first colour correction setting, and we can estimate a basic timeline for your hair. Please note: anyone with dark or vivid colours will need to book a colour correction service before we can do a regular makeover service for you. This is effectively two bookings, and the standard time for this is approximately five (5) hours.

At LUXE Concept Salon, we require a booking fee from $50.00 to $100.00 to secure longer appointments such as those for colour work or colour correction services.

As the length of some of these specialist appointments is so long, and due to the nature of the work, we need to ensure clients are serious about our time. No-Show appointments are costly for the salon, and as our stylists work on commission when clients do not show up, the stylists do not get paid.

Any No-Show appointment will be asked to pay for any other services booked in full prior to their booking should they wish to return to the salon.

Our stylists are trained to give full transparency to our clients during the consultation component of each appointment, and we ask the same of our clients! The stylists need to know a full and complete colour history of the hair in order to understand what we are dealing with, and give you the best standard of service possible.

In cases where the expectations of the client are beyond what may be achievable in one session with us, we will endeavour to offer alternatives that are still of a high, beautiful standard until we can next see you. In cases where poor quality products have been used prior to your appointment, the need for a clarifying treatment and Olaplex may be recommended to ensure we can deliver the required results.

Your stylist will also recommend appropriate home care products, toning products, and rebooking recommendations which will best help us maintain your colour. We always aim to educate our clients in a kind, honest & transparent way, so that we are able to come to a shared understanding with what is possible in regards to the science of hair. We make no judgement based on previous hair care regimes, and we do our best to ensure that our clients can take home products that enable them to have beautiful hair beyond the salon!

Check out our hair stylist’s profiles here. Our team have been trained by the best, and are all very capable of any services. Whilst you are a client of LUXE Concept Salon, there is more to a stylist than just their work, and we understand that sometimes, it is about the right fit!

Once you find the right stylist, this relationship becomes a beautiful friendship. All of our team have their unique personalities – some bright & bubbly, cheeky, quirky, shy, easy-going and sweet.

If you have a preference for a personality type, please let us know at the time of booking – our Front Desk staff are well equipped to make recommendations on who they believe will be a good fit. If you met with a team member and you didn’t quite “click” – next time we can book you with another stylist, there are no hard feelings!